Spinbit Service Rules for New Zealand Account Holders

Agreement to Use Spinbit Services

By using Spinbit, accessing the website, creating an account or taking part in any account-based activity, you agree to follow these Terms and any additional rules that apply to specific services, transactions, games, promotions or account functions.

These Terms apply to users in New Zealand where access to Spinbit is available and permitted under applicable requirements. If you do not agree with these Terms, you must not continue using the website or any related account service.

Spinbit may apply separate conditions to certain products, rewards, payment methods, responsible gambling controls or account processes. Those conditions form part of the agreement where they apply to your activity.

Account Eligibility and Location Requirements

You must be legally eligible to use Spinbit from your location. This includes meeting any age requirement that applies to you and ensuring that your access does not breach local rules, account restrictions or service availability conditions.

Spinbit may restrict, refuse or limit access where use is not permitted, where account information cannot be verified, or where location-based rules affect service availability. The fact that a website is technically accessible does not remove the user’s responsibility to confirm that account use is allowed.

Users must not access Spinbit using false location information, account masking, unauthorised third-party tools or any method intended to bypass restrictions.

Creating a Spinbit Account

A Spinbit account must be opened with accurate, current and personal information. You must not create an account using another person’s details, incomplete information, false identity data or details that cannot be verified when requested.

You are responsible for keeping your account information updated. If your name, contact details, payment information or other relevant account data changes, you may be required to update those details before certain account actions can continue.

Only the registered account holder may use the account. Accounts must not be sold, transferred, shared, rented or used on behalf of another person. If Spinbit has reason to believe an account is being used improperly, access may be restricted while the matter is reviewed.

Spinbit Verification and Compliance Checks

Spinbit may request information or documents to confirm identity, age, payment ownership, location, account activity or other details relevant to service use. Verification may be required before withdrawals, account changes, continued access or certain transactions are completed.

You must provide requested information truthfully and within any reasonable timeframe given. If verification is not completed, Spinbit may delay transactions, restrict access, suspend account functions or close the account where appropriate.

Compliance checks may also involve reviewing login history, transaction records, gameplay activity, account links, communication history or other service records. These checks help protect the account, support responsible use and reduce the risk of fraud or unauthorised activity.

Deposits, Withdrawals and Payment Handling

Payments must be made through methods accepted by Spinbit and, where required, linked to the registered account holder. Specific payment options, limits, processing times and availability may vary depending on method, location, account status and verification requirements.

Spinbit may delay, reject, reverse or review a transaction where payment ownership is unclear, verification is incomplete, activity appears suspicious, or the transaction conflicts with these Terms. Third-party payment providers may also apply separate processing rules.

Withdrawals may be subject to checks before funds are released. Processing times may depend on payment method, account review, verification status, provider handling and other operational requirements outside Spinbit’s direct control.

Wagers, Game Records and Technical Errors

All wagers, game rounds, balances and account actions are recorded through Spinbit systems and relevant provider records. If there is a disagreement about a result, transaction or account event, these records may be used to determine the correct outcome, subject to applicable rules and review procedures.

Games or services may be affected by technical faults, connection issues, display errors, delayed updates, provider interruptions or incorrect information. Where a malfunction affects activity, Spinbit may cancel, correct, void or adjust affected wagers or outcomes in line with the relevant rules.

You must not exploit errors, delayed balance updates, software weaknesses or system behaviour that is clearly unintended. Any funds, rewards or results connected with misuse of a technical issue may be withheld, reversed or reviewed.

Rewards, Promotions and Spinbit Offer Rules

Promotions, rewards, free play, loyalty activity or similar account incentives may be subject to separate terms. These terms may include eligibility requirements, time limits, wagering conditions, excluded games, withdrawal restrictions, maximum values or other conditions.

Spinbit may change, suspend or remove a promotion where permitted, including where an offer has been published incorrectly, affected by a technical issue, used through duplicate accounts or connected with activity that appears abusive.

Where offer-specific terms apply, they should be read together with these Terms. If an offer rule conflicts with a general rule, the specific offer condition may apply to that promotion unless stated otherwise.

Conduct Spinbit Does Not Allow

You must use Spinbit lawfully and honestly. Prohibited conduct includes fraud, identity misuse, payment abuse, chargeback manipulation, collusion, bonus abuse, duplicate account use, automated play, bot activity, system interference and attempts to gain an unfair or unauthorised advantage.

You must not use Spinbit for money laundering, unlawful transactions, harassment, abusive communication, unauthorised data access, technical attacks or activity that may harm the website, other users, providers or the integrity of the service.

If prohibited conduct is suspected, Spinbit may investigate the account and take suitable action. This may include cancelling affected activity, withholding rewards, restricting access, requesting further verification, closing the account or reporting matters where required.

Safer Gambling Measures and Account Restrictions

Spinbit may provide or apply account controls intended to support safer gambling, depending on account availability, user location and applicable service settings. These may include limits, breaks, access restrictions or other controls that help users manage activity.

Users may request account closure or ask about available safer gambling options. Some requests may require identity confirmation before changes are made. If a protective restriction is applied, certain account functions may be limited in accordance with the relevant setting.

Spinbit may also restrict or suspend an account where continued access raises concerns connected with safety, verification, compliance, account misuse or responsible gambling. Account balances and pending activity will be handled according to these Terms, applicable requirements and the status of any unresolved review.

Complaints and Dispute Review

If you have a dispute about account activity, payments, game outcomes, restrictions or service handling, you should contact Spinbit through the appropriate support route and provide the information needed to review the matter.

A review may involve account records, transaction data, game provider logs, communication history, verification documents or other relevant information. Some disputes may require input from payment partners, game providers or internal review teams before a response can be completed.

You must communicate honestly during any complaint or review process. False statements, altered records, abusive messages or repeated misuse of contact channels may affect how the account is handled.

Spinbit Website Content and Intellectual Property

The Spinbit name, website content, layout, design, graphics, text, software, interfaces, logos and related materials are protected by intellectual property rights owned by Spinbit or its licensors. Access to the website does not give you ownership of any brand, content or technology.

You may use Spinbit only for personal and lawful account activity. You must not copy, reproduce, scrape, distribute, modify, reverse engineer, sell or commercially exploit any part of the service without permission.

Third-party content, systems or links may appear as part of service operation. Where external providers are involved, their own terms, limits and technical conditions may also apply.

Updates to Spinbit Terms and Legal Effect

Spinbit may update these Terms to reflect service changes, operational requirements, security needs, legal developments, product changes or account management rules. The updated version applies once published or otherwise made available through the appropriate Spinbit channel.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions continue to apply as far as permitted. A delay in enforcing a provision does not mean that Spinbit waives the right to enforce it later.

These Terms should be read together with any privacy notices, responsible gambling information, promotion rules, product conditions and account-specific requirements that apply to your use of Spinbit in New Zealand.